Billing

Billing Frequently Asked Questions

• What Insurance does Main Line Fertility accept?

  Main Line Fertility is considered “in-network” with several major insurance plans, regionally and nationally. However, what is covered by your insurance may vary depending on the specific “covered benefits” of your plan and the fertility services and treatments that you require or choose to pursue. It is best to contact your insurance carrier to confirm our participation in their network. In addition, request a copy of your fertility-specific benefits in writing.

• Why do I owe a balance?

  You may owe a balance for several reasons related to your insurance: 

  • Having a deductible/copay/coinsurance, a non-covered service, or no coverage at the time of service.
  • Recurring charges, such as for embryo storage or egg/sperm storage.
  • You paid “out-of-pocket” and then selected additional services or testing that incurred additional charges after your last payment or visit.

• Shouldn’t my providers know what my insurance plan covers?

  We try to understand a patient’s insurance coverage before starting treatment to avoid any surprises and to set expectations. But ultimately, it is the patient’s responsibility to understand their insurance benefits and coverage.

• Do you charge a transaction fee for paying online or by phone?

  No. Main Line Fertility does not charge a transaction fee for paying online or by phone.

• Why are my payments not posted to the date of service that I thought I was paying for?

  If you mail in a payment or pay online, your payment will be applied to the oldest balance outstanding to avoid collection activity, unless otherwise specified. If you want to direct your payment to a specific date of service, please indicate that on your payment stub sent through the mail or by paying over the phone with specific instructions. There is currently no way to specify a date of service for payments made online.

• I received my statement but the amount due does not match my Explanation of Benefits from my insurance company. What should I do?

  Your first step should be to contact your insurance company as they determine how much the patient is responsible for each charge. It is possible that they modified the EOB or coverage amounts during the payment process.

• When is my statement balance due?

  Your balance is due upon receipt of the statement. You will see a section at the bottom of your statement that indicates the amount of time that your balance has been outstanding.

• I need a consolidated statement showing the payments that I made for a specific time period – who should I contact (for inclusion with tax filing, employer request)?

  Please contact a Billing Specialist by calling 1-877-584-1423. During the call, please explain your specific need and we will do our best to provide the information for a specific time frame.